We're straight up about how we handle your info. Read on to see what we collect and why.
Look, we get it – privacy policies can be a drag to read through. But we actually respect your privacy here at Aetherion Spirex, so we've tried to keep this straightforward. If you're bringing your European ride to us for diagnostics or tuning, here's what you should know about how we handle your personal information.
When you work with us, we collect a few different types of info to make sure we can properly service your vehicle and keep you in the loop.
Pretty standard stuff here – we need your name, phone number, email address, and physical address. Can't exactly call you about your BMW's ECU remap without a phone number, right?
This is where it gets more specific to what we do:
We collect payment card info, billing addresses, and transaction history. This stuff's handled through secure payment processors – we don't store your full card details on our systems.
Emails, texts, and phone calls with our team get logged so we can reference 'em later. Helps us keep track of what you've requested and what we've recommended.
If you're browsing our site, we collect some technical info like your IP address, browser type, pages you visit, and how long you hang around. Standard web analytics stuff.
We're not in the business of selling your info or spamming you with junk. Here's what we actually do with your data:
The main reason we collect this stuff – to diagnose, repair, and tune your vehicle properly. Your ECU maps, diagnostic codes, and service history help us do our job right.
We'll reach out about appointments, service updates, warranty info, and any recalls or important notices about your vehicle. Sometimes we'll send reminders about scheduled maintenance too.
Gotta get paid for the work we do. We use your billing info to process payments, send invoices, and keep financial records for accounting purposes.
We analyze service data to figure out what's working and what isn't. Helps us get better at what we do – diagnosing common issues, improving our tuning methods, that sort of thing.
Sometimes we're legally required to keep records – tax purposes, warranty claims, insurance stuff, or if there's ever a dispute. It's just business reality.
Occasionally we'll send out info about new services, special offers, or performance packages. But only if you've opted in – we won't bug you otherwise.
We take security pretty seriously around here. Your data's stored on secure servers located in Canada, with multiple layers of protection.
We'll hang onto your data as long as you're an active customer, plus a reasonable period after for warranty purposes and legal requirements. Generally that's about 7 years for financial records, but service history might be kept longer since it's useful for future work on your vehicle.
Our shop's got security cameras, alarm systems, and locked filing cabinets for any paper records. We're not leaving your info lying around where anyone can grab it.
We don't sell your personal info to marketers or data brokers. Period. But there are some situations where we need to share limited data with third parties:
If we're legally obligated to disclose info – like a court order, government request, or insurance claim – we'll comply with that. We're not gonna hide behind privacy laws if there's a legitimate legal reason.
For warranty claims or recalls, we might need to share vehicle data with manufacturers or authorized service networks. It's part of the warranty process.
If we ever sell the business or merge with another shop, customer records would be part of that transfer. Any new owner would still be bound by this privacy policy though.
It's your data, so you've got some control over what happens with it. Here's what you can do:
Wanna see what data we've got on you? Just ask. We'll provide a copy of your personal info within a reasonable timeframe (usually 30 days).
If something's wrong – like we've got an old address or incorrect vehicle info – let us know and we'll update it.
You can request deletion of your personal information. Keep in mind though, we might need to retain some records for legal or warranty reasons even after deletion requests.
Don't wanna hear about our latest performance packages or special offers? No problem – there's an unsubscribe link in every marketing email, or just tell us directly.
If you've given us permission for something (like marketing communications), you can change your mind anytime.
Need your service records for another shop? We can provide your data in a portable format if requested.
To exercise any of these rights, shoot us an email at service@aetherionspirex.info or give us a call at (604) 789-4523.
Our website uses cookies – those little data files that websites store on your device. Here's the breakdown:
These are necessary for the site to function properly. Things like remembering items in your cart or keeping you logged into your customer portal.
We use these to understand how people use our site – which pages get visited, how long people stay, that kind of thing. Helps us improve the user experience.
If you've opted in, these track your interests so we can show you relevant ads or content. You can disable these through your browser settings.
Most browsers let you control cookies through their settings. You can block or delete cookies, though that might affect how the site works. Check your browser's help section for instructions.
We respect Do Not Track signals from your browser. If you've enabled DNT, we won't track your browsing behavior for marketing purposes.
We might update this privacy policy from time to time – new laws come out, our practices evolve, technology changes. When we make significant changes, we'll let you know via email or a notice on our website. The date at the top shows when it was last updated.
If you've got questions about this privacy policy or how we handle your data, don't hesitate to reach out:
Aetherion Spirex Auto Repair
2847 Barnet Highway
Coquitlam, BC V3B 1C1
Canada
Phone: (604) 789-4523
Email: service@aetherionspirex.info
If you believe we've mishandled your personal information, you can file a complaint with us first. We'll do our best to resolve it. If you're not satisfied with our response, you've got the right to contact the Office of the Privacy Commissioner of Canada.
Thanks for taking the time to read through this. We know it's not the most exciting read, but your privacy matters to us. Now let's get back to what we do best – making European luxury vehicles perform the way they're supposed to.